To view an answer to a frequently asked question click on it. If you have additional questions please don't hesitate to contact us.How do I set up a new customer account?
You can get started in just a few easy steps. Please click here for a comprehensive guide.
If you place an order online, you'll receive an e-mail confirmation immediately. You can also log in and check your account. If you placed your order by fax or mail and listed an email address on your order form, you will receive an email confirmation once we have processed the order. If you did not list an email address you can call us at 1.800.709.8820 to confirm that we received your order.
After you click the "Finish Exam" button your test will be graded immediately. A score of 70% or greater is considered passing. When you receive a passing score, a “Certificate of Completion” will be generated and available for you to save or print instantly.
Should you fall below the passing score, the test will need to be taken again until a passing score has been achieved. The questions that were answered incorrectly will be listed for you, so you can go back and correct your answers and resubmit your exam an unlimited number of times free of charge until you do pass the post-exam.
During the checkout process if you do not already have an account you will be prompted to create one. Once you've signed up for an account and logged in, you will now be in your “Customer Account.” In your customer account you will see a 'Take Exam' link next to each course that has not been graded. Simply select the exam you are ready to submit. Complete the exam and click the "Finish Exam" button at the bottom of the exam. Lastly, your exam will be graded immediately and a “Certificate of Completion” will be made available to you instantly.
The courses are available in both online format (PDF Download), available immediately, and mail format (hard copy via mail).
Online format (PDF Download)
Once your order has been processed, this format allows you to immediately access and download the course packet (goals, objectives, course material, post-exam and survey) from our website onto your computer. You also have the ability to print out the course packet. You read the course packet and post your responses to the multiple-choice exam questions and course evaluation questions right online. This format provides the convenience of instant online grading and allows you to print your own “Certificate of Completion” immediately upon successful completion of the course. [This is a great format for someone who is in a hurry, wants instant grading and their certificate, and/or simply enjoys working on a computer].
Mail format (hard copy via mail)
With the mail format, you receive a binded copy of the course packet (goals, objectives, course material, post-exam) through the mail. As you read through the course material you can fill in your responses to the multiple-choice exam questions. You then have the option to grade the multiple-choice exam questions online OR you can choose to fax or mail your answers to Milestone Continuing Education for grading. Upon successful completion of the course, a Certificate of Completion will be mailed to you. IMPORTANT: By choosing to submit your exam in the online testing center you will have immediate test results and the ability to print your “Certificate of Completion” instantly. The course packet is yours to keep for your reference library. [This is a great format for someone who likes having the course book as a reference to refer to in the future].
Most states require that your professional license number appear on your “Certificate of Completion.” We respect your privacy and have many security measures in place to protect your personal information.
The courses can be sent UPS for delivery on the next business day after your order is processed. Saturday delivery requires special handling and is not available in all areas. There is an extra charge for overnight delivery. Example: An order is placed on Monday, shipped via UPS on Tuesday, and you receive the order on Wednesday
No. To keep our shipping and processing prices as low as possible, we do not ship COD.
Yes, more than one person can take the same course through our Share A Course Program. Each additional person that wants to take the same course will receive that course at a discounted rate of $10 per contact hour. Their examination will be available in our online testing center. All CourseShare orders must be placed by phone, call us at 1.800.709.8820.
Yes, we have many professionals who take courses from states were we do not specifically offer courses. In this case, the state has a process where the individual therapist may seek approval. It is the responsibility of the individual therapist to check with their state board and or association to see what the process is in that state.
“Certificates of Completion” are always available on our website in your Customer Account. To access your 'CE History" link in your customer account you will need to login with your username and password at www.MilestoneCE.com, once you are in your Customer Account you will see your CE History. Clicking on the certificate idoc will allow you to reprint your certificate.
You can request the documents by sending an email and request the authors bio and/or curriculum vitae. The combination of your certificate, the author's bio and/or curriculum vitae, course goals and objectives is almost always enough for a state to provide you with continuing education credit for the course. We suggest that you check with your state board or state association for your state specific requirements.
If your state will not accept the documentation from one of our courses, simply fax (800.886.1311) or mail us a copy of the rejection letter. We will gladly send you another course at no charge or we will refund your payment.
The course needs to be completed and your exam answer submitted within one year from date of purchase. If you need an extension or if you run into a problem please contact us at info@MilestoneCE.com.
In some cases the accrediting bodies require that we send reports on individual learners, listing unique identifiers, test scores, hours taken, etc. Other accrediting agencies require the student to keep their continuing education data themselves, and only spot check on random audits for actual course completion.
If you have found an error or are experiencing a problem with the exam we want to know. Send an e-mail to firstname.lastname@example.org and our team will follow up with the author to ensure the error is corrected.
The problem could be one of two things:
You don’t have Adobe Acrobat Reader loaded and set up on your computer. You must have Adobe Acrobat Reader installed to open the course PDF (portable document format) files. If you do have Adobe Acrobat Reader than it is likely and older version of Adobe. Try downloading the newest version of Adobe Acrobat software and this should eliminate the problem.
Click here to download the Adobe Acrobat software you need to view our electronic course materials.
Most states have an approval process for their continuing education requirements, however, some states may require continuing education and either don’t have an approval process or it is a reciprocal approval.
In states where there is an approval process an application for approval is submitted to either the state licensing board or state association by Milestone Continuing Education. The state licensing board or state association then reviews the course and grants approval or denies approval.
Some states, like Alaska, require reciprocal approval of continuing education courses. In other words, if the course is approved by another state licensing board or state association the course is automatically approved by reciprocity in that state.
If a course is not approved for your state / profession combo it will not show up under the search results.
A module is a smaller course within a course. This is created to better meet your continuing education needs/requirements. Each module can be purchased separately or combined with one or all of the other modules as a bundle pack. A separate “Certificate of Completion” is awarded for each module that is completed.
A bundle pack allows you to combine multiple modules from the same course and reduces the cost per contact hour. Creating the opportunity to complete of all your continuing education needs with one course instead of having to take multiple courses. Bundle packs range in size from a "10 contact hour bundle pack" to a "80 contact hour bundle pack".
We’d like to thank you for referring customers to Milestone Continuing Education. For every customer you refer, we will pay a 10% commission on the gross sales price. Commissions can only be paid when your email is mentioned during the ordering process, either via phone to the representative, space provided on online check out page or on the order form when ordering by mail. The email address must match the email address associated with your account.
To cancel an order or resolve a complaint, please contact us at info@MilestoneCE.com or by phone: 1.800.709.8820. Products purchased in error (for example the incorrect course or quantity) are refunded as soon as Milestone Continuing Education has been notified and as long as the notification occurs prior to shipping. For all other order cancellations, the cancellation must be requested within 30 days from the date of purchase. A full refund of the course fee will be processed (minus shipping) as long as the materials have not been used and are in their original condition. Return shipping will be at the purchaser’s expense. No refund will be given for courses that have already been accessed and exams submitted.
If you require ADA accommodations, please contact Milestone Continuing Education by email: info@MilestoneCE.com or by phone 1.800.709.8820 and arrangements can be made.
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
In order to participate in courses offered by Milestone Continuing Education, a user must complete a registration form for mail orders, or create an online account for online orders. During registration and account setup process, a user must give certain information (such as name and email address). This information is used to contact you about the products and services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to process your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies also enable us to enhance the experience on our site based on customer activity. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.
In limited circumstances we may be required to share information with third parties (such as state licensing boards) in order to comply with legal processes, prevent fraud or imminent harm, and to ensure the security of our network and services. Or when otherwise directed to do so by legal authorities, or what is necessary to fulfill your request; e.g. to ship an order.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.